Privacy Policy
Your privacy matters to us. This policy explains how soralithunex collects, uses, and protects your personal information when you use our volume analysis trading platform.
Last Updated: March 15, 2025
1. Information We Collect
Personal Information
When you register for soralithunex's volume analysis platform, we collect information that identifies you personally. This includes your full name, email address, phone number, and postal address. We also gather professional details like your trading experience level and investment goals to better tailor our educational content.
Technical Data
Our systems automatically collect technical information about your device and browsing behavior. This encompasses your IP address, browser type, operating system, device identifiers, and timestamps of your platform usage. We track which educational modules you access and how long you spend studying different volume analysis techniques.
Trading Data
While soralithunex focuses on education rather than live trading, we collect information about your practice sessions, demo trades, and progress through our volume analysis curriculum. This helps us understand which teaching methods work best and where students might need additional support.
| Data Category | Purpose | Retention Period |
|---|---|---|
| Account Information | Platform access and personalization | Duration of account plus 3 years |
| Learning Progress | Educational customization | 5 years from last activity |
| Technical Logs | Security and performance | 2 years |
2. How We Use Your Information
soralithunex processes your personal data for several specific purposes that directly support your learning experience. We customize educational content based on your skill level and progress, ensuring you receive relevant volume analysis training materials. Your information helps us track course completion, assess learning outcomes, and provide certificates upon successful completion of our programs.
- Delivering personalized volume analysis tutorials and exercises
- Sending educational newsletters and market insights twice monthly
- Providing technical support and responding to your questions
- Analyzing platform usage to improve our teaching methods
- Maintaining platform security and preventing unauthorized access
- Complying with South African financial education regulations
Important: soralithunex never uses your personal information for direct marketing of financial products or services. Our communications focus exclusively on educational content and platform updates related to volume analysis techniques.
3. Information Sharing and Disclosure
We maintain strict controls over who can access your personal information. soralithunex does not sell, rent, or trade your data to third parties for marketing purposes. However, we may share limited information in specific circumstances that support your educational experience or meet legal requirements.
Educational Partners
When you enroll in specialized volume analysis courses, we may share your progress data with certified instructors and educational consultants who help deliver advanced training modules. These partners operate under strict confidentiality agreements and can only use your information for educational purposes.
Service Providers
soralithunex works with trusted technology providers to maintain our platform infrastructure. These include cloud hosting services, email delivery systems, and analytics tools. All service providers sign comprehensive data processing agreements that limit their use of your information to supporting our educational services.
Legal Requirements
We may disclose your information when required by South African law, court orders, or regulatory authorities. This includes cooperation with the Financial Sector Conduct Authority (FSCA) regarding educational compliance or responding to legitimate law enforcement requests.
4. Data Security Measures
soralithunex implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework follows international best practices and complies with South African data protection standards.
- 256-bit SSL encryption for all data transmission
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Encrypted database storage with access logging
- Employee background checks and security training
- Incident response procedures and breach notification protocols
While we maintain robust security controls, no internet-based service can guarantee absolute security. We encourage you to use strong, unique passwords and enable two-factor authentication on your soralithunex account for additional protection.
5. Your Rights and Choices
Under the Protection of Personal Information Act (POPIA), you have several rights regarding your personal data. soralithunex respects these rights and provides straightforward processes for exercising them.
Access and Portability
You can request a complete copy of all personal information we hold about you. This includes your account details, learning progress, and communication history. We'll provide this data in a commonly used format within 30 days of your request.
Correction and Updates
If your personal information becomes inaccurate or outdated, you can update most details through your account dashboard. For changes requiring verification, contact our support team with appropriate documentation.
Deletion Rights
You may request deletion of your personal data, subject to certain limitations. We must retain some information for legal compliance, such as course completion records and certificates. Educational progress data helps improve our programs, but we can anonymize this information upon request.
To exercise any of these rights, email us at info@soralithunex.com with "Data Request" in the subject line. Include your full name and account email address. We'll respond within 30 days and may request additional verification for security purposes.
6. Cookies and Tracking Technologies
soralithunex uses cookies and similar technologies to enhance your learning experience and analyze platform usage. These small text files help us remember your preferences, track course progress, and identify areas where our educational content could be improved.
Essential Cookies
These cookies are necessary for basic platform functionality. They remember your login status, language preferences, and security settings. You cannot opt out of essential cookies while using soralithunex's services, as they ensure the platform operates correctly.
Analytics Cookies
We use analytics cookies to understand how students interact with our volume analysis training modules. This data helps us identify which lessons are most effective and where students might be struggling. All analytics data is aggregated and cannot identify individual users.
Cookie Management
You can control cookie settings through your browser preferences or our cookie management tool in account settings. Disabling certain cookies may limit some platform features, such as progress tracking or personalized recommendations.
7. International Data Transfers
soralithunex primarily processes your personal information within South Africa. However, some of our technology providers and educational partners operate from other countries, which may require transferring your data internationally.
When we transfer data outside South Africa, we ensure adequate protection through approved mechanisms such as adequacy decisions, standard contractual clauses, or binding corporate rules. We regularly review our international data transfer practices to maintain compliance with POPIA requirements.
You have the right to obtain information about any international transfers of your data and the safeguards we've implemented to protect it during such transfers.
8. Children's Privacy
soralithunex's volume analysis platform is designed for adult learners aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age. Our educational content assumes basic understanding of financial markets that typically requires adult maturity and experience.
If we discover that we have inadvertently collected information from someone under 18, we will promptly delete that data. Parents or guardians who believe their child has provided personal information to soralithunex should contact us immediately at info@soralithunex.com.
9. Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify active users of significant changes through email and prominent notices on our platform.
Minor updates, such as clarifications or contact information changes, will be posted with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Continued use of soralithunex's services after policy updates indicates your acceptance of the revised terms. If you disagree with changes, you may close your account or contact us to discuss your concerns.
Contact Our Privacy Team
Have questions about this privacy policy or how we handle your personal information? Our privacy team is here to help you understand your rights and resolve any concerns.
Transnet Workshops, PMB Sports Development Centre
Mayors Walk Rd, Pietermaritzburg, 3201, South Africa
Phone: +27842888001
Email: info@soralithunex.com